By ordering from CouchCity.Com , you agree to the following Terms and Conditions:
SALES AND ORDERS
CouchCity.Com will include minimun charge for customers within NYC - 5 boroughs ( Brooklyn, Queens, Bronx, Manhattan and Staten Island) and other areas of NY State, see, Northern part of New Jersey and some part of Connecticut.
CouchCity.Com is a New Jersey Entity; therefore, all purchases made by New Jersey residents will be charged a 7% sales tax. All prices are subject to change without any prior notice. Customer’s credit cards will be charged on the day the order has been placed.
CouchCity.Com is not responsible for any delays regarding delivery due to weather conditions, manufacturer delays or other non store related issues.
It is the customer’s responsibility to make sure that the merchandise he/she orders fits into their location. Customers are encouraged to double check with a sales representative of CouchCity.Com regarding dimensions of the product(s) being purchased.
CouchCity.Com is not to be held responsible for any issues regarding slight color variation of the delivered items and online pictures. (Due to PC/Monitors resolutions, age, etc.)
DISCONTINUED ITEMS OR DAMAGED GOODS
CouchCity.Com reserves the right to reinburse any deposit or payment made by the customer on behaf any furniture, that is discontinued or arrive from the warehouse with damage.
CANCELLATION OF ORDER
If by any reason a customer wants to cancel his/her order, the customer has to notify CouchCity.Com within 24 hours from the time/date of purchase. If by any reason Customer canceled the order after 24 hours from the time of CouchCity.Com will charge 20 %( Twenty Percent) Cancellation Fees from the total of purchase amount.
If order was delivered and Customer does not satisfied with product and wants to cancel the order and return any product(s), customer will be issued refund (within 5 business days) minus Cancellation Fees of 20% (Twenty Percent), minus delivery charges for this order (if any).
All merchandise will be delivered upon agreement with the customer. All details of the delivery have to be added to the purchase invoice. Always inspect your delivery upon receiving it; our delivery personnel will help you make sure there are no damages. After signing the satisfaction of the delivery, CouchCity.Com is not to be held responsible for any damages or issues with purchased product.
Small Items, home decor, mirrors, stands, etc, can be shipped per customer request via Fed Ex or UPS. CouchCity.Com is not to be held responsible for items sent by Fed Ex or UPS.
Every product CouchCity.Com sells is a NEW product. If Customer decide to Exchange any products after getting delivery (only at the time of delivery), client has rights to refuse and find different product. If this happen, client will be responsible for Exchange Fees 20% (Twenty Percent) of purchase price and Delivery Charges. Client will be charged another delivery charges for new order. All products are opened and inspected upon delivery. If a product is damaged upon arrival CouchCity.Com will exchange it without additional charges.
Every product CouchCity.Com sells is NEW. Customer's have the right to return products within 7 days after their delivery date. All product(s) returned must be in the original condition and packaging as received. Refund of your order will result in a 20 %( Twenty Percent) Cancellation Fees and minus delivery charges for this order (if any).
ORDERS POST ON-LINE
Every product CouchCity.Com sells ON-LINE is subject to stock availability , in the case the customer pays online and we do not have the item/items on stock for no more than 6 weeks, we will reinburse the full payment to the customer.
Stock availability online , may change without notice after the order has been place. All orders place on our website CouchCity.Com are subject to a confirmation by one of our representatives.
Product(s) is covered under a limited 1-year manufacturer's warranty. Additional warranty information is usually included in the boxes. If you have any additional questions or concerns regarding product's warranty please call us at 201-966-5688.