FREE SHIPPING (Green Zone):
With a minimum purchase of $699, please call us to get your free shipping coupon code.
FREE Shipping for all RUGS within the continental 48 U.S. States
OTHER AREAS, PLEASE CONTACT THE SHIPPING DEPARTMENT FOR A QUOTE AT 1-800-988-7974 or 201-966-5688
All shipping times depends on the item(s) that you purchased on CouchCity.Com site are approximate and we always do our best to comply. However, due to the fact that delivery times may be effected by our manufacturers and/or shipping solutions provides, we cannot be held responsible in the event that your items arrive earlier or later than estimated.
Once a customer has been issued a tracking number, or the confirmation call has been placed , the order is shipped and can no longer be cancelled or modified.
We will ship via Truck Carrier and FedEx(under 70 lbs) to all states of the American Union and Canada. If your order is large and/or heavy we will arrange a Standard Tracking shipping.
The Standard Tracking shipping is a shipping method, which can be described as a "curb side delivery". If you are ordering a very large or/and heavy item, please keep in mind that you need someone to help to move it.
You will be contacted for an appointment by the Shipping Company ahead of time so that you can plan your schedule accordingly. Shippers are expected to notify you of a delivery day, time and service options, so you can have the appropriate help available to get your order into your home if necessary.
Please note that shipping times are estimated and cannot be guaranteed. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier.
Under no circumstances can the items left outside of the house or apartment unattended.
Alternatively, most truck freight companies offer additional services such as:
• Helping you to move items into your house
• White Glove Service (including light setup, placing your new furniture in the room of your choice, removing and placing the debris outside of your house)
• Taking furniture to another then ground floor.
Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for paying the truck freight carrier directly for any additional services.
*In all cases the shipper will not hookup any electrical or component wires.
All customers are required to sign a bill of lading upon delivery. Should you notice any damage to the boxes in which your furniture was delivered, please, note the damages on the bill of lading.
Important: You MUST inspect the package at the time of delivery and SIGN bill of lading.
If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the bill of lading and accept the delivery and contact us immediately. If this occurs outside of our business hours please call us on the next business day. If you did not notate a damage on the bill of lading, we cannot be responsible for this damage and may have a problem to reimburse you.